Setting up your E-SIM

If you have an E-SIM compatible device, we can provide you an E-SIM rather than a physical SIM for use with our services. 

If you are an existing customer and have purchased a new device and would like to switch to an E-SIM, please email support@desk-phone.com to request this. 

This guide will take you through how to install your E-SIM on Apple or Android devices.  

Android

Once you have received your QR code, please install your E-SIM using the below steps:

Step 1. Launch the Settings app and tap Connections

Step 2. Tap SIM card manager

Step 3. Tap Add mobile plan

Step 4. Choose Add mobile plan > Scan carrier QR code

Step 5. Use your camera to scan the eSIM QR code

Apple (All iPhone models from XS onwards (XS, 11 12, SE etc)

Step 1. Go into Settings -> Mobile Data

Step 2. Select add data plan, this will then open the camera app so that you can scan your QR code

Step 3. Once recognised you can confirm by pressing the add data plan button

As part of the set up you'll be given the option to assign a name to each line and also choose what lines are used by default for data and for calls and voice messages. These can be easily changed later if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.

If you need any assistance, please email support@desk-phone.com