IMPORTANT: Please do not make any changes other than the ones detailed below without checking with our support team first (support@desk-phone.com). Any other changes you make could disrupt your service and it would take our team time to unpick any other changes that have been made to restore your service.
This guide details how to add divert settings and also how to update numbers on diverts which are already in place.
If you need diverts setting up for a specific time period each day e.g office hours 9-5 only, please contact our support team (support@desk-phone.com) who will be able to set up the time of day routing for you. Please note that we require 2 working days notice to set up any diverts for you. Once the time of day routing is set up you would be able to follow the update part of this guide below to update the divert numbers.
To add divert settings
Login at https://cv3.desk-phone.com:8444/ using the login details which have been provided by our support team.
1. From the menu along the top, click on Cloud PBX
2. From the menu on the left, select extensions
3. Click the spanner icon next to the extension that you would like to update the divert for
4. From the menu along the top, click on Cloud PBX
5. From the menu on the left, select Incoming Calls
6. The default answering mode needs to be updated depending on your divert preferences (detailed below). Please select the correct answering mode from the drop down field and then click the save button at the very bottom of the page.
- Ring, Forward, Voicemail - This is the default set up, it will ring the SIM, if not answered will then forward the call to any diverted number (set up in next step) that has been set up and then if not answered will go to voicemail.
- Ring then Forward - This will ring the SIM and if not answered will then forward to any diverted number that has been set up in the next step
- Ring then Voicemail - This will ring the SIM and then if not answered it will go to voicemail
- Forward then Voicemail - This will forward the call to any diverted number that has been set up in the next step and then if not answered will go to voicemail.
- Ring Only - This will ring the SIM only
- Forward Only - This will forward all calls to any diverted number only (set up in next step) and will not ring your SIM
- Voicemail Only - All calls will go straight to voicemail
- Reject - All calls will be rejected and will not ring the SIM, diverted numbers or go to voicemail
7. From the menu on the left, select call forwarding
8. You then need to use the correct settings for the divert you need:
- To set up a divert to one number without any time of day settings, please set up as follows:
- To set up a divert to multiple numbers, please set up as follows:
Select Follow-Me from the drop down next to 'currently you are using'.
Click Add New Number from the bottom of the page and then complete the page as follows:
- If you need diverts setting up for a specific time period each day e.g office hours 9-5 only, please contact our support team (support@desk-phone.com) who will be able to set up the time of day routing for you. Please note that we require 2 working days notice to set up any diverts for you. Once the time of day routing is set up you would be able to follow step xx below to update the divert numbers
9. Once you have set up your diverts we would recommend that you make a test call to ensure they are working.
To change divert settings
Login at https://cv3.desk-phone.com:8444/ using the login details which have been provided by our support team.
1. From the menu along the top, click on Cloud PBX
2. From the menu on the left, select extensions
3. Click the spanner icon next to the extension that you would like to update the divert for
4. From the menu along the top, click on Cloud PBX
5. From the menu on the left, select call forwarding
6. This step differs depends on which forwarding you have set up:
- For simple forwarding you just need to update the number and click save.
- For Follow-Me click the edit icon next to the line you would like to update, update the number in the number field and click Save.
- If you have multiple diverts set up on Follow-Me and would like to turn one of these off temporarily (with a view to reinstating in the future), please click the edit icon next to the line you would like to update, untick the enable rule at the top and then click save. This can then be reinstated by ticking the enable rule box again
Once you have made any changes to your diverts we would recommend that you make a test call to ensure they are working.
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