Interactive Voice Recording (IVR)

This enables callers to press a key to be put through to different departments within your business.  Calls are able to be routed through to either extensions on our platform or to other UK numbers that you hold when the caller presses set numbers on their keypad inline with your voice recording. 

IVR's are available for any accounts with more than one user (so for example you have to have 2 or more of our SIMs to enable this feature). 

Please note that the number linked to the IVR will NOT be able to receive or send SMS (this is the number your customers would ring to get through to the IVR).  So for example if you move an existing number that you use to send and receive SMS onto the IVR, this function on this number would no longer be available.  We can however either provide you with a new number for the IVR or a new number for the SIM so SMS are still able to be sent and received. 

If you would like to set up an IVR, please ensure that you have read this guide an then we need you to complete the form at the bottom of this page  and send this to support@desk-phone.com along with any recordings that you would like to use in wav format. Please note that the form must be completed - we can not accept alternative documents with your IVR set up.

IMPORTANT - If you are intending to pay for the recordings to be done we would strongly recommend checking your scripts with our support team first to ensure that the IVR will work as per the recording.

If you are using multiple recordings (ie one for the IVR, one for voicemail etc) please ensure that these are recorded and sent over as separate files, unfortunately we cannot accept one file with all your recordings. 

Once we have the IVR form and script/recordings we will then check the set up and be able to provide you with a quote for this depending on your needs and the complexity of the IVR set up. 

An example of an IVR can be found below.

Thanks for calling [company name].  To speak to our [team name] please press 1, to speak to our [team name] please press 2.  For all other enquiries please press 3.   To repeat these options, please press star (*).