Conference Bridge:: A dedicated service in order to connect multiple parties simultaneously to a call. Often called a conference room or conference call platform.
Once your conference bridge has been set up you will be provided with three bits of information.
|Ext Number (EXT)||Direct Dial Number (DDI)||Conference Bridge PIN|
Starting a conference:: In order to start a conference you will have to let all parties know the credentials. If they are remote you will want to share the Direct Dial number and if they are on platform you will need to share the Ext code. The conference bridge is always ready to host a conference. You do not need to set anything else up in order to start a conference call.
Joining a conference (on platform):: In order to join the conference call simply dial the three digit EXT number of the conference bridge - you will be prompted to enter your PIN number in order to access the conference. On joining there is an audible prompt to notify other attendees. You are not charged for any on platform calls so dialling into the conference this way is free of charge.
Joining a conference (remotely):: In order to connect to the conference remotely you need to dial the Direct Dial number of the conference bridge. On joining there is an audible prompt to notify other attendees. Once again you will be prompted to enter the PIN code to access the conference.
On conference features:: You can mute your sound by pressing the mute button - Yealink/Cisco. Please contact support if you are unable to locate the mute button on your headset.
Ending a conference:: In order to end your participation in a conference hang up. There will be an audible notification for any attendees that remain in the conference when you disconnect.
Changing conference PIN:: In order to change the conference PIN (which we suggest you do regularly) please either contact support or login to your dashboard.
Tips:: We suggest changing the pin of your conference regularly and in particular immediately after granting access to persons outside your organisation. This prevents these users from accessing the facilities in future with these login credentials. We would also suggest that if you have not set your name greeting on your phone that you either do this (see here) or announce your name when you enter the conference.
If you require any additional assistance in setting up a conference please contact support.
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