Failed payment/Non Payment - Credit Card

After the initial pro-rata payment, the payment for your plan will be collected on the 1st of each month. Details of our failed payment process can be found on the flow chart below. 

IMPORTANT - please note that you can update your billing details at any point during this process (a link will be provided on the emails you are sent) so that we can successfully collected the payment. 

During the failed payment process, our credit card system will continue to re-try to collect payments at regular intervals during the process. If the payment is successfully collected, the process will stop at the point at which the payment is collected.