You can update the email address which your voicemails messages are sent to for each of your users on the dashboard by following the steps below.
Login to your dashboard account - https://customerv2.desk-phone.com/
You will then be taken to your dashboard home screen.
Click on the edit button next to the extension that you would like to change the divert settings on.
In the main settings box at the top of the screen you will see a field for email.
Enter the new email address in this box and click SAVE.
If you would like to update the voicemail email on any of the other users at this point you can go back to the main dashboard screen by clicking dashboard on the left hand side of your screen and then repeating the steps again for the other users.
Alternatively, you can request this change via email by emailing our support team (firstname.lastname@example.org) to ask for this to be updated. If you have more than one user please ensure you include details of which users are to be updated.
For security reasons, please ensure the email is sent from the email address we currently hold for you, if this is not possible, we may need to request more information from you to verify your identity before we can implement this change for you.