Our SIMS are despatched via Royal Mail 1st Class, please allow 3-5 working days for delivery.
If you order your SIM(s) on a working day before 2pm, your SIM(s) should be despatched that day. SIM orders received after 2pm or at the weekend will be despatched the next working day.
Example: if you order a SIM on Friday at 4pm, it will be sent out on Monday unless this is a bank holiday, in which case the SIM would be despatched on the Tuesday.
If you haven't received your SIM after 5 working days, please let us know by emailing our support team (firstname.lastname@example.org) and we can send another one out to you.